Expert TalksEvery Day Is Different at Your Hotel. Why Should Your Guest Experience Stay the Same?Breakfast ends at 10:30. The SPA is fully booked at 16:00. Tonight’s restaurant has a special menu. Tomorrow’s outdoor activity is cancelled because of…17 Aug 2026 · 3 min read
Expert TalksYour Hotel’s Rating Is the New Sales Manager: Why Guest Feedback Matters More Than PriceGuest Experience Has Become the Real Competitive Advantage For a long time, price was considered the main factor when choosing a hotel. Today, that…15 May 2026 · 2 min read
Expert TalksGuest Experience in 2026: Why Memorable Stays Have Become Hospitality’s True Competitive AdvantageIn today’s hospitality landscape, competition is no longer defined by room size, location, or even star category alone. Under otherwise equal conditions, guests increasingly…27 Jan 2026 · 3 min read
Expert TalksPlamena Bobeva: “A virtual concierge is not a threat but the solution”Kongres Magazine talked to Plamena Bobeva, the Director of Business Development at TouchMenu, a web-based platform that helps hotels and resorts boost revenue and improve…29 May 2023 · 5 min read
Expert TalksHow useful are Loyalty Programs for hospitality industry?Studies have shown that a significant percentage of consumers are willing to join loyalty programs According to a study conducted by Nielsen, 72% of…6 Apr 2023 · 2 min read
Expert TalksWhat statistics does the digital suite present you with?New environment for customers and entrepreneurs The really challenging period, covering the last 2-3 years, changed the perspective both for customers and entrepreneurs. The…21 Sep 2021 · 3 min read
