Communications
Hotel guest communication for every stage of the stay.
TouchMenu Communications connects your guests and your teams in one real-time system. Message guests before, during and after the stay — and route every request to the department that can act on it.
Guest messaging across the entire journey.
Talk to guests when it matters — not only when they stand at reception. Every stage has its own purpose.
Pre-stay: Get-In-TouchMenu
Personalized welcome messages, stay information in advance and a direct link to online check-in.
Explore Online Check-In →
In-stay: real-time messaging
Guests message Front Office, Housekeeping or Maintenance from their own phone — in up to 36 languages, with no app.
Post-stay: loyalty & follow-up
Thank guests after checkout, reward their next stay and bring them back.
Explore Enterprise Feedback →How it works
From guest message to resolved request.
One flow connects what guests ask for with the people who deliver it.
The guest writes from their own phone, in their language.
It reaches the right department — no relaying by phone.
Staff get a push notification in the ServiceHub app.
Status and ownership stay visible to everyone involved.
Managers see what is open and done; overdue requests escalate.
Interteam communication
Interdepartmental communication without the phone tag.
Your teams share one system instead of calls, notes and group chats. Everyone knows what to do, who owns it and where it stands.
Turn requests into clear tasks with an owner — even across shift changes.
See what is new, in progress and done without chasing departments.
Urgent or overdue requests reach supervisors and management.
Benefits
Better guest experience. More efficient teamwork.
For your guests
For your hotel
“ServiceHub gives our teams much better visibility over guest requests and daily operational tasks. Everyone knows what needs to be done, who owns it, and what has already been completed.”
Diyana Chimlyarova · General Manager, Ramada Abu Dhabi Corniche
Part of the TouchMenu guest experience platform.
Works best connected to everything else your guests and teams use.
What is hotel guest communication software?
It’s a system that lets hotels message guests and coordinate staff in one place. TouchMenu Communications covers guest messaging before, during and after the stay, plus interdepartmental communication between your teams.
Do guests need to download an app to message the hotel?
No. TouchMenu is web-based, so guests use the browser on their own phone. Your staff use the ServiceHub app, available for iOS and Android.
Which departments can receive guest messages?
Guest messages and requests can be routed to Front Office, Housekeeping, Maintenance and other hotel teams, so the right people see them first.
How is this different from using WhatsApp groups or phone calls?
Calls and group chats have no ownership, status or history. With TouchMenu, every request has a responsible team, a visible status and a record — and managers can monitor the workflow without chasing updates.
