ServiceHub · Task Management
Every request. The right person. Right away.
ServiceHub helps your team manage guest requests and internal tasks, with clear assignments, real-time updates and full visibility over daily operations.
How it works
One task. One owner. One clear status.
Requests arrive through guests, reception and every department. ServiceHub turns them into one workflow — so nothing depends on phone calls, paper notes or memory.
Guest requests, complaints, maintenance issues and internal tasks in one place.
Route tasks to the right department, team or staff member.
Staff receive and manage assigned work on their phone.
Follow status, deadlines and comments — and escalate what stalls.
Reports show workload, completion and service delivery.
One platform for every team on the property.
Guest requests, housekeeping, maintenance, complaints and internal tasks — managed in the same workflow.
Front Office
Create requests, assign follow-ups and confirm delivery.
Housekeeping
Room and guest-service tasks, managed on mobile.
Maintenance
Faults and technical work, from report to resolution.
Guest Relations
Needs and complaints with clear ownership.
Supervisors
Workload, progress and escalations at a glance.
Management
Trends, recurring issues and team performance.
ServiceHub App
Built for work on the move.
Housekeepers move between rooms, maintenance moves around the property, supervisors coordinate several areas at once. The ServiceHub app goes with them.
No need to return to a workstation.
Instant alerts for new assignments and updates.
Comments, images and documents keep the context in one place.
Part of the TouchMenu platform
Connect what guests ask for with the teams who deliver it.
Guests ask through the AI Virtual Concierge and Communications. When a request needs action, it moves straight into ServiceHub.
An easier way to request anything during the stay.
Every request arrives as a task with an owner and a deadline.
Clear statuses, escalations and reports across departments.
“ServiceHub gives our teams much better visibility over guest requests and daily operational tasks. Everyone knows what needs to be done, who owns it, and what has already been completed.”
Diyana Chimlyarova · General Manager, Ramada Abu Dhabi Corniche
What is TouchMenu ServiceHub?
A hotel task and service management platform for creating, assigning, tracking and completing guest requests and internal tasks — through web-based tools and dedicated mobile apps.
Can hotel staff use ServiceHub on their phones?
Yes. The ServiceHub by TouchMenu app is available for iOS and Android, so staff manage tasks and receive updates on their mobile devices.
Does ServiceHub send notifications and escalate tasks?
Yes. The mobile app sends real-time push notifications for assignments and updates, and urgent or overdue tasks can be escalated to supervisors and management.
Can ServiceHub be used for housekeeping and maintenance?
Yes. Guest requests, housekeeping needs, maintenance issues and internal operational tasks all run through the same ServiceHub workflow.
Does ServiceHub replace our PMS?
No. ServiceHub is an operational layer for service delivery and task management, not a replacement for your PMS’s reservation functions. It works as part of TouchMenu’s wider hospitality platform.
