Enterprise Feedback
Hotel guest feedback that turns opinions into action.
Ask the right questions during and after the stay. Spot issues while guests are still on property, fix them before they become reviews — and reward the guests who keep coming back.
Why real-time feedback
Don’t wait for the online review to find out.
Many guests never mention a problem at reception. A feedback system that asks at the right moment lets you act while they’re still your guest.
In-stay surveys catch issues while there’s still time to fix them.
Post-stay surveys show strengths, weaknesses and trends over time.
Loyalty programs thank guests and turn first-timers into repeaters.
Live surveys & reviews
Guest satisfaction surveys across the whole stay.
Build easily customizable live surveys about specific parts of your service — and get answers in real time, not weeks later.
During the stay
After the stay
How it works
From question to action.
Choose the questions and the moments that matter to your property.
Guests reply on their phone, in their language — no app.
Know right away when something needs attention.
Resolve issues now, and use trends to plan what to improve next.
Loyalty programs
Hotel loyalty programs that bring guests back.
Encourage repeat visits and positive word-of-mouth. Loyalty programs drive guest retention, generate revenue and support growth.
Enhance this stay or make the next one even better.
Learn preferences and habits and grow your base of repeaters.
A user-friendly interface with multilingual options.
“TouchMenu helps us capture guest feedback while there is still time to act. It gives our team clearer insight into service issues and helps us turn guest opinions into real improvements.”
Bojidar Todorov · Manager, WAVE RESORT
Part of the TouchMenu guest experience platform.
Works best connected to everything else your guests and teams use.
What is hotel guest feedback software?
It collects guest opinions digitally — during the stay and after checkout. With TouchMenu Enterprise Feedback, you build live surveys, see answers in real time and use the results to fix issues and plan improvements.
Should we collect feedback during the stay or after checkout?
Both. In-stay surveys let you resolve problems while the guest is still on property. Post-stay surveys give you detailed insights and trends to prioritize long-term improvements.
Do guests need to download an app to answer a survey?
No. TouchMenu is web-based. Guests answer from their own phone, directly in the browser, without downloading an app.
Can we customize surveys and loyalty programs for our hotel?
Yes. Surveys are easily customizable, and the loyalty tools offer multilingual options so you can match your property’s needs and brand identity.
