TouchMenu Staff App
The hotel staff app that never misses an order
TouchMenu Staff is the hotel staff app that alerts the right person the moment a guest orders, books a table or asks for service.
Servers, hosts and managers see every order and reservation in one live pipeline and move it from new to done in two taps.
iPhone · iPad · Android · Real-time alerts
What your team gets
Everything your team needs on every shift
From the front desk to the floor, every order, reservation and guest signal reaches the right person in real time.
Alerts that ring until answered
New orders ring loud until someone takes them, even with the app in the background.
Routed to the right person
Alerts go to the employee working that area, so no guest is left waiting.
Full order details
Items, notes, timing, table or room, and guest information at a glance.
Allergy alerts
Guest allergens are flagged on the order and on each item, before the kitchen starts.
New to done in two taps
Accept, start and complete orders, with a confirmation so nothing slips.
Reservations handled
Approve table, spa and service bookings with guest details built in.
One live pipeline
Every order in one place, from table to room
Orders from tables, rooms and pickup land in one list, sorted into New, Processing and Done.
Live counts on each tab show managers where service is slowing down, before guests notice.
- Tables, rooms and pickup in one list
- Live counts per status
- Confirmation before every status change
Built for service
Safer, faster service on every shift
Allergy awareness
Serve with confidence
Allergens the guest is allergic to are flagged on the order and on each item, so the kitchen and floor team know before anything is prepared.
Quick replies
Reply to guests from the order
Send quick replies to the guest straight from an order, with thumbs-up or thumbs-down reactions.
Reservations
Approve bookings on the go
Review and approve spa and service bookings, with the guest’s details in the same screen.
How it works
From guest order to done in seconds
Guest orders
From a QR code menu, room service or a table booking.
The right person is alerted
A loud, real-time notification on the staff member’s phone or tablet.
Two taps to process
Accept and start processing, with allergy alerts in view.
Mark as done
The order moves to Done and your team moves on.
Made for every team
Works on the devices your team already uses
TouchMenu Staff runs on iPhone, iPad and Android phones and tablets, in light or dark theme.
Staff reset their own password in seconds, and background sync keeps the app up to date on weak Wi-Fi.
- iOS, iPadOS and Android
- Light and dark themes
- Notifications inbox
- Self-service password reset
- Multiple languages
Two apps, one platform
Staff App or Service Hub App?
Both apps connect your team to TouchMenu. Each one does a different job.
TouchMenu Staff
Orders, reservations and guest signals
For F&B and outlet teams: restaurant, bar, room service, spa and pickup orders in real time.
ServiceHub app
Tasks and service requests
For housekeeping, maintenance and front office: guest requests and team tasks across departments.
Trusted by hotels and resorts across 10+ countries
Hotel teams use TouchMenu to respond faster to every guest.
“TouchMenu Staff has noticeably improved the speed of service on the floor. By eliminating paper menus and sending orders directly to the right team, we’ve reduced unnecessary steps, improved communication between staff, and helped guests spend less time waiting.”
Yes. It is free on the App Store and Google Play. Your team signs in with the accounts set up for your property in TouchMenu.
iPhone and iPad (iOS 13 or later) and Android phones and tablets.
No. New orders ring until someone takes them, even when the app runs in the background.
TouchMenu Staff handles orders, reservations and guest signals for F&B and outlet teams. The ServiceHub app manages tasks and service requests across departments.
Give your team a hotel staff app they can rely on
See how the TouchMenu hotel staff app connects every order and reservation to the right person, in real time.
iOS · Android · Real-time alerts