Your guests' personal concierge — powered by AI, on their phone

TouchMenu turns every guest's phone into a virtual concierge — order F&B, book spa and activities, and reach staff in a tap. No app to download, no front-desk queue.

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  • AI Concierge answers guest questions instantly, 24/7
  • Guests order dining, book spa & activities from their phone — more on-property revenue
  • ServiceHub routes every request to your staff in real time
Book a demoWatch how it works

Modular by design. No app for guests.

TouchMenu AI Hospitality Tech Virtual Concierge

Trust is built with consistency

TRUSTED AT INDEPENDENT HOTELS, RESORTS AND BRANDED PROPERTIES ACROSS 10+ COUNTRIES

How TouchMenu works

Up and running in minutes

  • Guest scans a QR code

    In the room, at the pool bar, on the table tent. No app, no login — the concierge opens in their browser, in their own language.

  • They self-serve, 24/7

    Order food and drink, book spa and activities, check in online, request amenities, or ask the AI concierge anything — at any hour.

  • Your team gets it in ServiceHub

    Every request routes to the right staff in real time, so nothing slips through and no one waits at the front desk.

No download. Just scan.

See it exactly as your guests will

Scan the code. No download — TouchMenu opens instantly in your browser, the same way a guest experiences it in the room.

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AI for the modern hospitality experience

The leading hospitality tech platform for next-level guest engagement

70%

more online check-ins

31%

fewer front-desk calls

65%

higher revenue per guest

40,000+

hotel rooms live

Contactless Online Check-In for Hotels

Say goodbye to check-in lines.

Guests can complete their check-in process before arriving at your property, saving time for both your team and your visitors. This allows guests to start enjoying their stay immediately, while your staff can dedicate their efforts to delivering an exceptional hospitality experience.

Our Services
TouchMenu online checkin
TouchMenu In-Stay Upsell & F&B Ordering

In-Stay Upsell & F&B Ordering

Unlock the full revenue potential of every guest

AI not only simplifies operations but also effortlessly creates new revenue opportunities. By intelligently recommending personalized add-ons and upgrades, our AI-driven tools ensure each guest interaction becomes a chance to elevate their experience while boosting revenue per guest, ultimately maximizing both guest satisfaction and profitability.

Every Guest, Remembered

Personalized service from the very first tap

TouchMenu recognizes returning guests the moment they scan — their language, their preferences, their past orders. Every stay builds on the last, so guests feel known from the first tap and your staff deliver personal service without looking anything up. Nothing to remember, nothing to search for — it’s already there. Fully GDPR-compliant, with guest consent built in.

TouchMenu Personalized service
TouchMenu One Web App

One Web App for the Whole Guest Journey — No Download

Offer your guests a fully personalized, white-label app right at their fingertips

Ensure a seamless stay by providing essential information before, during, and after their visit. With TouchMenu app, guests can easily access directions to your property, complete online check-in, use digital keys, explore on-site amenities, find Wi-Fi details, order food and beverages, book a SPA procedure, leave feedback, submit housekeeping or maintenance requests, discover popular local attractions and restaurants, and even check out online—all without the need for a download. Keep your guests informed and enhance their stay from start to finish.

Products and services available 24/7

Enhance guest experience and boost revenue with extended availability

AI Digital Menus

Interactive menus for your restaurants, highly customized according to guest preferences.

Real-time Updates

Administration panel for tracking orders and managing menu items, availability and more.

Payments

Various payment options including room charges that feed directly to the hotel PMS.

QR Codes

Position QR codes in the hotel room, at the pool bar or even the elevator for an increased exposure.
TouchMenu F&B Menus

SPA & Wellness

Full SPA management module for listing procedures, staff members and availability schedules and managing incoming bookings.

Activities

Present your hotel activities or activities through external partners and let your guests book available slots.

Restaurants

Table management and booking options available to your guests with option to pre-order.

Ticket Sales

Streamline sales of events and activities with automated notifications and entry validation.
TouchMenu SPA management

Amenities

No toothbrush? No problem. Extra room amenities can be requested anytime. Predefine common items or let guests send a specific query.

Issues

Guests can easily report faulty facilities or any other issue right through the app. Maintenance updates are delivered to the guest on-demand.

Housekeeping

Introduce on-demand housekeeping for a more sustainable and eco-friendly stay.

Concierge

Enhance personalization by introducing additional communication channels. Streamline guest inquiries for timely and accurately responses.
TouchMenu ServiceHub

More revenue, happier guests, less busywork

TouchMenu gives hotels, resorts and spas one web-based platform for the entire guest journey — check-in, dining, bookings, requests and feedback — all through a single QR scan. No app to download, nothing for guests to install.

Streamline your staff operations

Ensure smooth workflows, excellent customer service, and improved overall efficiency

  • Grow revenue per guest with AI-driven upsell
  • Reduce operational costs
  • Improve guest satisfaction and hotel reputation
  • Optimize work processes and staff efficiency
  • Empower marketing performance
  • Be sustainable and reduce carbon footprint
  • 5-minute support standard
Our Services

Data-driven Solutions

Analyze real-time data and make better decisions when they matter most

Paperless Experience

Save an average of 8.2 trees per year

Communications

Real-time messaging: guest and in-house operations

Workforce and Operations Optimization

Powerful administration and AI engine for performance tracking and managing

SUCCESSFULLY INSTALLED IN OVER 20,000 HOTEL ROOMS WORLDWIDE

Begin Your Journey Towards an Enhanced Guest Experience Here

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TouchMenu AI portal

AI for boosting revenue and increasing guest satisfaction

TouchMenu is a powerful web-based suite that grants immediate access to a set of services and activities through the guest's own smartphones or tablets. The digital platform enables the communication throughout the whole guest journey with pre-stay customizations and in-stay personalization. TouchMenu AI knows your guests and delivers highly tailored options for a memorable stay.

The Virtual Concierge enhances the user experience so that you focus on optimizing your resources and multiplying the profit of your businesses.

Real properties. Real results.

We partner with hotels and resorts worldwide on their digital transformation. Here's what changed.

Success Stories
Blu Bay Hotel
Blu Bay Hotel

The marine face of excellence

Upselling through exceptional service

Through the Virtual Concierge, we provide not only information about the services that the hotel directly offers, but also partner services, so that every guest can find what they need in one place.
Digital Menu Hotels | TouchmenuApp
SPA Hotel Belchin Garden

Spa, tranquility, luxury

High quality and personalized guest experience

We have doubled the revenue from SPA services within the first month after integrating the SPA management module.

Questions, answered

Frequently asked questions

Does TouchMenu require guests to download an app?

No. It runs entirely in the browser. Guests scan a QR code and the concierge opens instantly — no app store, no install, no login.

What can guests do through TouchMenu?

Check in online, order food and drink, book spa and activities, request amenities or housekeeping, use digital keys, leave feedback, and check out — all from their phone.

How does TouchMenu integrate with our PMS?

It connects to your PMS to sync guest and room data, post charges to the room, and reflect reservations in real time. Integrations include Clock PMS and Mews, with more added regularly.

Is TouchMenu branded to our hotel?

Yes. TouchMenu is white-label — your logo, colors, and content, so guests experience it as your hotel’s own concierge, not a third-party app.

What languages does the AI concierge support?

TouchBot, our AI concierge, understands and replies to guests in their own language, 24/7 — so every guest gets instant answers without waiting for the front desk.

Does it work for both independent hotels and groups?

Yes. TouchMenu is modular and multi-tenant — it runs at boutique properties and resort groups alike, and is live in over 40,000 rooms across 10+ countries.

LET'S FIND TOGETHER THE SYNERGY BETWEEN EXCEPTIONAL INNOVATION AND HIGHLY PERSONALIZED SERVICE

Get TouchMenu customized for your property and see it in action!

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Company

We help hospitality ecosystems make money and happy guests.

Sales

Get in touch with our sales & marketing department.

Support

We are available whenever you need us.

Enquire now

Give us a call or fill in the form below and we will contact you. We endeavor to answer all inquiries within 24 hours on business days.







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