AI-powered · No app download
The hotel guest experience platform that puts a concierge on every phone
TouchMenu is the hotel guest experience platform that turns every guest’s phone into a virtual concierge: order F&B, book spa and activities, check in online and reach staff in a tap.
No app to download, no front-desk queue. Your team gets every request in real time.
AI concierge 24/7 · Ordering & bookings · Real-time staff routing
Trusted by hotels and resorts across 10+ countries
Independent hotels, resorts and branded properties run their guest experience on TouchMenu.
How TouchMenu works
Up and running in minutes
Guest scans a QR code
In the room, at the pool bar or on the table. The concierge opens in their browser, in their language.
They self-serve, 24/7
Order, book, check in, request amenities or ask the AI concierge anything.
Your team gets it in ServiceHub
Every request goes to the right staff in real time, so nothing slips through.
No download. Just scan.
See it exactly as your guests will
Scan the code and TouchMenu opens instantly in your browser, the same way a guest experiences it in the room.
- No app store, no install, no login
- Your branding, your content, your languages
- Works on any smartphone or tablet
One platform, the whole guest journey
Everything your guests need, before, during and after the stay
Modular by design: start with what you need and add modules as you grow.
Mobile ordering & upsell
Room service, restaurants and bars, with AI-driven recommendations.
Staff & requests
ServiceHub routes requests, housekeeping and maintenance in real time.
Every guest, remembered
Personalized service from the very first tap
TouchMenu recognizes returning guests the moment they scan: their language, preferences and past orders.
Every stay builds on the last, so your staff deliver personal service without looking anything up. Fully GDPR-compliant, with guest consent built in.
- Language and preferences remembered
- Past orders and favorites
- GDPR-compliant guest consent
Why hotels choose TouchMenu
More revenue, happier guests, less busywork
Grow revenue per guest
AI-driven upsell and 24/7 ordering and bookings.
Reduce operational costs
Fewer calls, less paperwork and automated routing.
Improve guest satisfaction
Faster service and better reviews for your hotel.
Optimize staff efficiency
Clear tasks, real-time alerts and performance tracking.
5-minute support standard
We are available whenever you need us.
Real properties. Real results.
Success stories from our hotels
Blu Bay Hotel
Upselling through exceptional service
“Through the Virtual Concierge, we provide not only information about the services that the hotel directly offers, but also partner services, so that every guest can find what they need in one place.”
SPA Hotel Belchin Garden
2× SPA revenue in the first month
“We have doubled the revenue from SPA services within the first month after integrating the SPA management module.”
Integrations
Works with the systems you already use
PMS, POS, payment and messaging integrations, plus an Open API. See all integrations
No. It runs entirely in the browser. Guests scan a QR code and the concierge opens instantly, with no app store, install or login.
Check in online, order food and drink, book spa and activities, request amenities or housekeeping, use digital keys, leave feedback and check out, all from their phone.
It connects to your PMS to sync guest and room data, post charges to the room and reflect reservations in real time. Integrations include Oracle OPERA, Mews and Clock PMS+, with more added regularly.
Yes. TouchMenu is white-label: your logo, colors and content, so guests experience it as your hotel’s own concierge.
TouchBot, our AI concierge, replies to guests in their own language, 24/7. TouchMenu supports up to 36 languages.
Yes. TouchMenu is modular and multi-tenant. It runs at boutique properties and resort groups alike, and is live in over 40,000 rooms across 10+ countries.
Bring the TouchMenu guest experience to your hotel
See how our hotel guest experience platform can be customized for your property.
No app for guests · Modular · Live in 40,000+ rooms