Hotel guest app · AI Virtual Concierge
Help guests discover more. Make every stay memorable.
One branded guest experience for hotel information, services, dining, bookings, requests and communication — on the guest’s own phone, with no app download.
Hotel guest app
What is a hotel guest app?
A hotel guest app lets guests use hotel services from their own phone during the stay — hotel information, dining, bookings, requests and communication with staff. TouchMenu’s AI Virtual Concierge is a hotel guest app delivered as a web app: it opens instantly in the phone’s browser, so every guest can use it, not only the few who download an app.
Web app or native app: why a web app reaches more guests
| Feature | TouchMenu web app | Native hotel app |
|---|---|---|
| Guest needs to download it | – | ✓ |
| Opens from a QR code or link | ✓ | Usually via an app store |
| Works on any smartphone | ✓ | Separate iOS / Android builds |
| Updates reach guests instantly | ✓ | Requires app updates |
| Your hotel’s branding | ✓ | ✓ |
Make every stay worth discovering.
From a poolside drink to a spa escape, help guests enjoy more of your hotel — with services and experiences they can explore, order and book through TouchMenu.
Hotel Information & Services
Help guests discover everything your hotel offers.
Explore Guest Directory →
Dining & Mobile Ordering
Bring room service, restaurants and poolside ordering to their fingertips.
Explore Digital Menus →
SPA & Experiences
Make treatments, activities and special moments easier to book.
Explore SPA Management →
Guest Requests & Communication
Give guests an easy way to reach your team and request services.
Explore Communications →
Guest Feedback & Reviews
Listen to guests and act on their feedback during the stay.
Explore Enterprise Feedback →
Rentals & Reservations
Let guests book a car, a beach umbrella or an à la carte table from their phone.
Explore Rentals & Reservations →
TouchBot · built into the concierge
Ask the hotel anything.
TouchBot is the AI assistant inside your Virtual Concierge. Guests ask in their own words and get answers from your hotel’s own information — at any hour.
Opening hours, services, dining and policies — based on what your team publishes.
International guests ask and read answers in their preferred language.
From a question straight to dining, reservations or a request to your team.
For your team
Your brand. Your content.
Your team manages information, menus, services and offers in one branded admin — and every update reaches guests instantly, without reprinting.
Information, menus, services and multilingual content in one place.
Promote packages, partner experiences and special offers during the stay.
Statistics and reports show guest activity, orders and trends.
“Through the Virtual Concierge, we provide not only information about the services that the hotel directly offers, but also partner services, so that every guest can find what they need in one place.”
Blu Bay Hotel · Sozopol · Upselling through exceptional service
Does TouchMenu require guests to download an app?
No. TouchMenu is web-based. Guests scan a QR code and open the AI Virtual Concierge directly in their browser, without downloading an app or creating an account.
What can guests do through TouchMenu?
Depending on the services you enable, guests can access hotel information, browse dining menus, order food and drinks, book spa treatments, reserve restaurants and activities, request amenities and contact hotel teams.
Can TouchMenu be customized for our hotel?
Yes. TouchMenu is designed around your property, branding, services and operations. Your team manages hotel information, menus, services, availability, offers and other guest-facing content.
Does TouchMenu support international guests?
Yes. TouchMenu supports guest access and multilingual content in up to 36 languages, so international guests can find information and use hotel services in their preferred language.
Is TouchMenu a hotel guest app?
Yes. The AI Virtual Concierge is TouchMenu’s hotel guest app: guests open it from a QR code or link in their phone’s browser, with no app download, and use it for hotel information, dining, bookings, requests and communication with your team.
