Online Check-In
Online check-in for hotels. A faster start to every stay.
Welcome guests before they arrive. TouchMenu connects your PMS, personalized pre-arrival messages and online check-in — so guests complete registration on their own phone, not at reception.
Pre-arrival communication
Start the guest journey before arrival.
A better check-in starts before the guest reaches your hotel. TouchMenu uses PMS reservation data to send personalized pre-arrival messages to upcoming guests.
Branded and based on the reservation.
An action, not just another notification.
No manually prepared welcome messages.
How it works
From reservation to a warm welcome.
TouchMenu connects your PMS, pre-arrival communication and digital check-in into one smoother guest journey.
Reservation data from your PMS finds guests approaching their arrival date.
A branded message with stay information and direct access to online check-in.
Guests complete check-in on their own phone, whenever it suits them.
Information arrives earlier and, where supported, flows into your PMS.
Your team focuses on the welcome — not on starting registration from zero.
Guests & front desk
Less waiting. Less administration.
Online check-in gives guests more control and gives reception more time for hospitality.
For your guests
For your front desk
PMS integration
Connected to your existing PMS.
Online check-in is most valuable when it works with the systems you already use. TouchMenu connects reservation data, pre-arrival messages and the guest journey.
And personalize every guest message.
Reservation and guest information stay connected.
From pre-arrival to in-stay experiences.
Beyond check-in
More than standalone check-in software.
A standalone check-in tool solves one moment. TouchMenu connects it with the whole stay — so guests keep using the same experience for dining, bookings, requests and feedback.
“Online Check-in has made arrivals noticeably smoother for both our guests and front desk team. Guests complete their details before reaching reception, which reduces waiting time and lets our staff focus more on the welcome experience.”
Deyan Kolev · Front Office Manager, Wave Resort
What is hotel online check-in?
Hotel online check-in lets guests complete available registration and arrival steps digitally before reaching reception. Instead of starting everything at the front desk, they prepare for arrival on their own device.
How does TouchMenu send pre-arrival welcome messages?
TouchMenu integrates with your PMS and uses reservation information to identify upcoming stays. You can then send personalized pre-arrival communication, including a branded welcome message and access to online check-in.
Do guests need to download an app?
No. TouchMenu is web-based, so guests access the digital guest journey through their browser without installing another hotel app.
Does online check-in replace the front desk?
No. The goal is to reduce repetitive administrative work while keeping your staff available when guests need personal assistance.
Can TouchMenu online check-in connect with our PMS?
Yes. TouchMenu supports integrations with hotel PMS and technology providers. The exact workflow depends on your PMS, property configuration and the integrations available for your hotel.
Can guests use TouchMenu after check-in?
Yes. Online check-in is part of the wider TouchMenu guest journey, giving guests access to enabled services such as hotel information, dining, bookings, guest requests, communication and feedback throughout their stay.
