About TouchMenu
A hospitality technology company boosting hospitality ecosystems.
TouchMenu is a hospitality technology company and a pioneer in digital hospitality ecosystems. We help hotels and resorts digitalize the whole guest journey, from pre-arrival to check-out, with AI-powered, web-based tools.
Trusted by hotels and resorts in 10+ countries
Company highlights
One platform for the whole guest journey.
Our flagship is the AI Virtual Concierge: an all-in-one, web-based platform that gives hotel guests a full set of services from any phone or tablet, through a single QR code scan. Around it, TouchMenu connects ordering, payments, communication, feedback and staff operations, so hotels run one connected ecosystem instead of separate tools.
One QR code, any phone.
No double entry.
From one property to a group.
Our view on hospitality technology
Where hospitality technology is heading.
Guests expect the convenience of their phone. Teams need tools that save time. That is where we focus.
Digitalization
Paperless, contactless service from pre-arrival to check-out.
AI in hospitality
AI concierges, voice assistants and smarter menus that help teams do more.
Explore TouchMenu AI →Personalization
Recommendations shaped by guest preferences and stay history.
Data-driven decisions
Reports and AI forecasting to plan revenue and operations.
Explore Stats & Reports →Products, tools and technology for modern hotels.
Everything your guests and teams use, from one company.
Guest experience
AI Virtual Concierge, Online Check-In, Orders, Payments, Communications and Enterprise Feedback.
Explore products →
Hotel operations
ServiceHub, Digital Menus, Guest Directory, SPA and Event Management, Stats & Reports.
Explore tools →
Platform and integrations
Integrations, Open API, AI, kiosks and branded QR codes.
Explore technology →Investors
Backed by European innovation funding.
An investor in TouchMenu JSCo is New Vision 3 Fund, which is co-financed by the European Structural and Investment Funds under the Operational Programme for Innovation and Competitiveness 2014-2020 managed by the Fund of Funds in Bulgaria.
What does TouchMenu do?
TouchMenu builds guest experience and hotel operations software: a web-based AI Virtual Concierge, ordering, payments, communication, feedback and staff tools, connected in one platform.
Where is TouchMenu based?
TouchMenu JSCo is based in Sofia, Bulgaria, and works with hotels and resorts in 10+ countries.
Do guests need to download an app?
No. Guests scan a QR code and use TouchMenu in their phone’s browser, in up to 36 languages.
How does TouchMenu use AI?
Through the AI concierge in the AI Virtual Concierge, the Voice Concierge, personalized recommendations, AI menus and forecasting. See our AI page for details.
