TouchMenu Virtual Concierge
Hotel virtual concierge in every guest’s pocket
TouchMenu is a hotel virtual concierge that gives guests one place for hotel information, dining, bookings, requests and communication.
All through a single QR code — on their own phone, with no app download.
No app download · No registration · Just scan and start
One digital concierge
One digital concierge for the entire hotel stay
TouchMenu is a web-based hotel virtual concierge. Guests reach hotel information, dining, bookings, service requests and communication from their own phone or tablet.
Give guests faster access to the services they need — without another hotel app.
Digital Guest Directory
Keep hotel information, opening hours and guest services in one always-current directory.
AI-Powered Dining Menus
Help guests discover, choose and order food and drinks — with more F&B revenue for you.
Communication Hub
Route guest messages and requests to front office, housekeeping and maintenance.
Enterprise Feedback
Collect guest feedback, spot service issues and protect your reputation.
How it works
One QR code. One connected guest journey.
Guests browse, order, book, request and chat — all from the same digital hotel concierge, in up to 36 languages, directly in the browser.
Scan
One QR code in the room, lobby or restaurant opens the concierge instantly.
Explore
Hotel information, facilities, opening hours and offers in the guest’s language.
Order & book
Food and drinks, spa treatments, restaurants, activities and events — 24/7.
Request
Amenities, housekeeping and maintenance, routed to the right team.
Connect
Chat with hotel teams and share feedback before checkout.
Key benefits
Built for guests. Built for hotel operations.
A faster, easier digital guest experience
No app required
Guests scan a QR code and open the concierge in their browser — no download, no registration.
Up to 36 languages
International guests get information and services in their own language.
Hotel information in one place
Opening hours, dining venues, facilities, activities and policies.
AI-powered dining & ordering
Interactive menus help guests discover F&B and order from their phone.
24/7 bookings
Pre-stay and in-stay bookings for spa, dining, events and trips.
Simple requests & messaging
Requests and feedback reach front office, housekeeping and maintenance.
Turn guest convenience into better hotel operations
Central content management
Manage information, menus, services and multilingual content in one branded admin.
Direct ordering & booking
Make dining, spa, activities and extra services easy to find and book.
Connected on-site operations
Support SPA & Wellness, events, dining and guest-service workflows.
Upselling & cross-selling
Promote packages, offers, loyalty and partner experiences during the stay.
Performance visibility
Statistics and reports show guest activity and trends.
Guest services
What guests can do with TouchMenu
Turn the most common parts of the stay into a simple digital experience guests can use whenever they need it.
Discover & dine
- Browse hotel information, facilities and opening hours
- Explore restaurants, bars and AI-powered digital menus
- Order food and drinks where direct ordering is enabled
- Discover hotel offers, packages and extra services
Book & request
- Book spa treatments, restaurants, activities and events
- Request amenities and housekeeping services
- Report maintenance issues
- Contact hotel teams and give feedback
Why hotels choose it
Easier for guests. More visible services for you.
A digital concierge should make the stay easier for guests — and make your services more visible, accessible and manageable.
For your guests
- Instant access from their own phone or tablet
- No app installation or registration
- Access in up to 36 languages
- 24/7 information, bookings and services
- One consistent digital guest experience
For your hotel
- More opportunities for non-room revenue
- Promote services throughout the stay
- Fewer repetitive guest enquiries
- Update information without reprinting
- Digitize requests, bookings and messages
- Better visibility into guest activity
Trusted by hotels and resorts across 10+ countries
Independent hotels, resorts and hospitality brands use TouchMenu to create a more connected guest experience.
“Through the Virtual Concierge, we provide not only information about the services that the hotel directly offers, but also partner services, so that every guest can find what they need in one place.”
No. TouchMenu is web-based. Guests scan a QR code and open the hotel virtual concierge directly in their browser, without downloading an app or creating an account.
Depending on the services you enable, guests can access hotel information, browse dining menus, order food and drinks, book spa treatments, reserve restaurants and activities, request amenities and contact hotel teams.
Yes. TouchMenu is designed around your property, branding, services and operations. Your team manages hotel information, menus, services, availability, offers and other guest-facing content.
Yes. TouchMenu supports guest access and multilingual content in up to 36 languages, so international guests can find information and use hotel services in their preferred language.
Give every guest their own hotel virtual concierge
Bring information, dining, bookings, requests and communication together. See how a TouchMenu hotel virtual concierge can work for your property.
No app to download · No complicated onboarding · Just scan and start