Providing high quality and personalized guest experience is the main goal of SPA Hotel Belchin Garden.
Mr. Ivanov, the General Manager of Spa Hotel Belchin Garden, shares how he and his team have increased customer satisfaction by giving their guests access to all hotel services just with a few taps, while at the same time increasing revenue.
The Story
“Last year I attended a specialized SPA & Wellness forum. There I first heard about TouchMenu and talked to some of their team. It was extremely inspiring to talk to people who are so enthusiastic and believe in their ideas.”
However, at this point, he was not yet ripe for technology implementation and overall. He shared that he was happy with the revenue, which was moving according to plan.
We had several meetings at various hospitality forums and exhibitions. Then Mr. Ivanov called us on November 23 with a request for a meeting in our office, where we made a full presentation of all functionalities. At the end of this meeting, he requested a tailor-made demo for SPA Hotel Belchin Garden so that he can see how the solution works in real.
Mr. Ivanov was mainly attracted by The SPA & Wellness Management feature. It is a specialized system, part of the Virtual Concierge, that manages SPA & Wellness on-site venues. It allows guests to view staff schedules, available slots and to book a massage or another SPA treatment instantly 24/7.
The Success
“Since we started using the services of TouchMenu, our sales have increased. We have doubled the revenue from SPA services within the first month after integrating the SPA management module. Our guests are able to book a massage or SPA therapy anytime, even before the check in. It’s not needed to comply with the working hours of the SPA reception. The system allows us to see the names of our team members and their schedule, to choose whether to make an appointment with a man or a woman. And all of this just with one scan of a QR code that could be found each room or in the lobby.
The positive results are visible for us – we increased our sales in the SPA center and made it more convenient for the guests.”
