Smarter Scheduling Is Coming to TouchMenu

At TouchMenu, our goal has always been simple: help hospitality teams work smarter, not harder. Every feature we build is guided by real feedback from hotels, SPA centers and venues that rely on TouchMenu every day to manage reservations, staff, and guest experiences. That’s why we’re excited to share an upcoming improvement to how work schedules for reservation staff are handled in TouchMenu — a change designed to bring more flexibility, clarity, and long-term efficiency.

Why We’re Making This Change

Many of our clients operate in dynamic environments. Reservation teams often work split shifts, cover peak hours, or follow weekly patterns that don’t fit neatly into a “daily hours” model. While our current system has served its purpose, it requires repetitive manual input and makes it harder to adapt to real-world scheduling needs. We believe scheduling should reflect how teams actually work — not force teams to adapt to the software.

What’s Changing on March 1, 2026

Starting March 1, 2026, TouchMenu will move from inserting daily working hours to a repeating weekly schedule model for reservation staff.

This new approach allows teams to:

• Define weekly schedules that repeat automatically
• Add multiple work-hour slots per day (for example, morning and evening shifts)
• Set up schedule exceptions for holidays, special events, or one-off changes

The result is a system that’s more flexible, more realistic, and easier to maintain over time.

What This Means for Existing Clients

We know that changes to core workflows can raise questions — especially for busy teams. That’s why we’ve designed this update to be as seamless as possible. All existing work schedules will be automatically transferred to the new format. There is no action required from you to keep your schedules running as expected. Once the update goes live, you’ll simply have access to more powerful scheduling options when you need them.

Built for Scale and Simplicity

From a leadership perspective, this update is about more than convenience. It’s about building systems that scale with your business. As teams grow, roles evolve, and operating hours shift, a repeating weekly schedule reduces administrative overhead and minimizes errors. Managers spend less time maintaining schedules and more time focusing on service quality and team performance. For multi-location operations, the benefits are even greater: consistency, predictability, and easier onboarding for new staff.

Our Commitment to Continuous Improvement

At TouchMenu, we see product development as an ongoing partnership with our clients. This scheduling update is one of several improvements we’re rolling out to modernize core workflows while keeping the platform intuitive and reliable.

We remain committed to:

• Thoughtful feature evolution
• Backward compatibility and smooth transitions
• Clear communication ahead of every major release

If you have questions about this update, our support team is always ready to help — and your feedback continues to shape what we build next.