Boosting Efficiency: How Ramada Abu Dhabi Corniche Transformed Productivity

Smart Operations, Faster Service, and Elevated Guest Experience: How Ramada Abu Dhabi Corniche Transformed Productivity with Service Hub OMS

In today’s fast-moving hospitality landscape, efficiency and responsiveness are no longer optional—they are essential. As guest expectations continue to evolve, modern hotels must embrace digital innovation to remain competitive. Ramada by Wyndham Abu Dhabi Corniche, a prominent business hotel located in the heart of the UAE capital’s commercial district, has done just that by successfully implementing Service Hub OMS, a powerful operations management system that is reshaping the hotel’s approach to service delivery and team coordination.

Raising the Bar in Business Hospitality

Situated just steps away from the Abu Dhabi Corniche, the hotel has long served as a go-to destination for business travelers seeking comfort, convenience, and professional service. However, behind the scenes, the management team recognized that legacy systems and manual processes were limiting their ability to meet growing guest demands.

Slow interdepartmental communication, paper-based task tracking, and limited real-time visibility had created operational bottlenecks, often resulting in delayed responses to guest requests and increased administrative overhead. The need for a more agile, connected system became clear.

Why Service Hub OMS?

After evaluating multiple technology solutions, the hotel selected Service Hub OMS by TouchMenu for its intuitive interface, cross-department integration, and proven ability to drive measurable results in hospitality environments. More than just a software platform, Service Hub OMS offered a strategic solution to unify operations and empower staff.

“We wanted a platform that would unify our teams and empower us to respond to guest needs faster and more reliably. Service Hub OMS gave us that edge,” says Diyana Chimlyarova, General Manager of Ramada Abu Dhabi Corniche.

The decision to digitize operations across housekeeping, engineering, front office, and guest services marked a significant shift in how the hotel approached internal collaboration and guest engagement.

A Carefully Phased Implementation

Rather than rushing the rollout, Ramada Abu Dhabi Corniche took a strategic and structured approach:

• Preparation & Buy-In: A two-week internal review was followed by the appointment of a change management team to champion the project.
• Targeted Training: Customized group and one-on-one sessions ensured staff in every department could confidently use the new system.
• Pilot Phase: A 3-week trial in the housekeeping and engineering departments allowed workflows to be optimized before full deployment.
• Full Launch: The system was fully implemented hotel-wide in under 10 weeks, with a short transition period to phase out legacy tools.
• Post-Launch Support: Weekly feedback sessions and dedicated technical assistance helped resolve early challenges and maintain momentum.

Tangible Results Across the Board

The benefits of implementing Service Hub OMS by TouchMenu were swift and measurable:

• 30% Faster Response Times: Guest service request turnaround times improved significantly, with standard requests now completed within an average of 12 minutes.
• Higher Staff Productivity: Automated task assignment and digital tracking eliminated missed requests, reduced delays, and fostered stronger accountability.
• Better Guest Satisfaction: The hotel recorded a noticeable increase in positive guest feedback, along with a decline in repeated complaints and follow-ups.

Department heads now rely on live dashboards for performance tracking, workload balancing, and strategic planning: “With Service Hub OMS, every team member knows what to do and when. We’ve seen clearer accountability and a true boost in team morale”, reported the Hotel Operations Manager.

Overcoming Challenges

The transformation did not come without its challenges. Some team members were initially cautious about adopting a new system, but the hotel overcame this by appointing “system champions” in every department to inspire confidence and guide their colleagues. Legacy workflows were re-evaluated and refined through tailored workshops, making the platform feel intuitive while still respecting familiar processes. To ensure a smooth transition, the team also benefited from a full month of dedicated technical support, which quickly resolved questions, strengthened user confidence, and highlighted the long-term value of the new solution.

A New Chapter in Operational Excellence

In less than three months, Ramada Abu Dhabi Corniche had completed a seamless transition to Service Hub OMS. The results speak for themselves: a 25–30% boost in productivity, stronger communication across departments, and higher guest satisfaction scores.
“Implementing Service Hub OMS was one of the best decisions for our property. The transition was smooth, the results are tangible, and the benefits touch every part of our operation,” said Diyana Chimlyarova, General Manager, Ramada Abu Dhabi Corniche.