One Digital Concierge for the Entire Hotel Stay
TouchMenu is a web-based hotel virtual concierge that connects your guests with hotel information, dining, bookings, service requests and communication from their own phone or tablet. Everything is available in one branded experience through a single QR code.
Give guests faster access to the services they need — without asking them to download another hotel app.
Digital Guest Directory
Keep hotel information, opening hours and guest services in one always-current digital directory.
Learn moreAI-Powered Dining Menus
Help guests discover, choose and order food and drinks while creating more opportunities for F&B revenue.
Learn moreCommunication Hub
Connect guest messages and service requests with front office, housekeeping, maintenance and other hotel teams.
Learn moreEnterprise Feedback
Collect guest feedback, identify service issues and support guest satisfaction and hotel reputation.
Learn moreOne QR Code. One Connected Guest Journey.
Guests can browse hotel information, order food and drinks, book spa treatments and activities, request amenities, report issues and communicate with your team — all from the same digital hotel concierge. TouchMenu supports access in up to 36 languages and works directly in the browser.
KEY BENEFITS FOR YOUR GUESTS
A Faster, Easier Digital Guest Experience
No app required
Guests scan a QR code and open the hotel virtual concierge directly in their browser — with no app download or registration.
Up to 36 languages
Make hotel information and guest services easier to access for international visitors in their preferred language.
Hotel information in one place
Give guests quick access to opening hours, dining venues, facilities, activities, schedules, policies and other useful property information.
AI-powered dining and direct ordering
Interactive dining menus help guests discover food and beverage options and place orders from their phone wherever the service is available.
24/7 bookings
Guests can check availability and make pre-stay or in-stay bookings for spa treatments, dining, events, trips and additional services.
Simple service requests and communication
Guests can send messages, requests and feedback to hotel teams including front office, housekeeping and maintenance.
KEY BENEFITS FOR YOUR HOTEL
Turn Guest Convenience Into Better Hotel Operations
Central content management
Manage hotel information, menus, services and multilingual content from a branded administration interface, with updates reflected digitally.
Direct ordering and booking
Make revenue-generating services easier to discover and book throughout the guest journey, including dining, spa, activities and additional services.
Connected on-site operations
Support SPA & Wellness, events, dining and guest-service workflows from the wider TouchMenu platform.
Upselling and cross-selling
Promote hotel services, packages, offers, loyalty activities and third-party experiences directly to guests during their stay.
Performance visibility
Use statistics and reports to follow guest activity, identify trends and make better-informed operational and commercial decisions.
What Guests Can Do With TouchMenu
Turn the most common parts of the hotel stay into a simple digital experience that guests can access whenever they need it.
Discover & Dine
- Browse hotel information, facilities and opening hours
- Explore restaurants, bars and AI-powered digital menus
- Order food and drinks where direct ordering is enabled
- Discover hotel offers, packages and additional services
Book & Request
- Book spa treatments, restaurants, activities and events
- Request amenities and housekeeping services
- Report maintenance issues
- Contact hotel teams and provide feedback
Why Hotels Choose a Virtual Concierge
A digital concierge should make the stay easier for guests while helping your team make hotel services more visible, accessible and manageable.
For Your Guests
- Instant access from their own phone or tablet
- No app installation or registration
- Access in up to 36 languages
- 24/7 access to information, bookings and services
- One consistent digital guest experience
For Your Hotel
- Create more opportunities for non-room revenue
- Promote services throughout the guest journey
- Reduce repetitive guest enquiries
- Update information without reprinting materials
- Digitize requests, bookings and communication
- Gain better visibility into guest activity
Frequently Asked Questions About Hotel Virtual Concierge Software
Does TouchMenu require guests to download an app?
No. TouchMenu is web-based. Guests scan a QR code and open the hotel virtual concierge directly in their browser, without downloading an app or creating an account.
What can guests do through TouchMenu?
Depending on the services enabled by your property, guests can access hotel information, browse dining menus, order food and drinks, book spa treatments, reserve restaurants and activities, request amenities, contact hotel teams and access additional guest services.
Can TouchMenu be customized for our hotel?
Yes. TouchMenu is designed around your property, branding, services and operational requirements. Your team can manage hotel information, menus, services, availability, offers and other guest-facing content.
Does TouchMenu support international guests?
Yes. TouchMenu supports guest access and multilingual content in up to 36 languages, helping international guests find information and use hotel services more easily.
Give Every Guest Their Own Hotel Virtual Concierge
Bring hotel information, dining, bookings, requests and communication together in one easy-to-use digital experience. Make your services easier to access, create more opportunities for guest spending and simplify how guests interact with your property.
No app to download. No complicated onboarding. Just scan and start.
Trust is built with consistency
TRUSTED AT INDEPENDENT HOTELS, RESORTS AND BRANDED PROPERTIES ACROSS 10+ COUNTRIES
Get TouchMenu customized for your property
EXCEPTIONAL INNOVATION MEETS PERSONALIZED SERVICE